![]() Step 2: Complete the form and send your return to:įor quicker processing, please include the return authorization form generated by the Return Portal.We accept 7 Day returns on most items, but not all.Ĭontact our support team first at p rovide your Order Number and ask to see if your order is eligible for a return/refund. If the item is out of stock/discontinued, we will offer you a refund. Once it has been reviewed and deemed a fault, we will guide you through what to do next.įaulty/incorrect items returned to us within 14 days are replaced with the same item or store credit. If you've received an incorrect or faulty item, please do not return it to us directly first, email us at with a description of the issue and attach photos of the item or items as received. Important: If your return does not meet the above requirements, it will be sent back with shipping charges payable by you, the customer. Please provide us the tracking number for the return and keep a copy of it for your reference. We will also need to take the cost of additional postage incurred by us off your store credit. Please don't send your parcel back to us as Return To Sender (RTS), as we can not guarantee that the parcel will be delivered to us. Unfortunately, we can’t offer free returns, as due to our price point we can’t increase prices to absorb the postage. Eagle Six Gear will not be held responsible for damages or lost return items. WE recommend you return your items with a trackable delivery method so you are covered in case the returned item is lost or damaged during transit. ** We do not cover the postage charge for your return items. Made to order and customized products as well as items marked "Discontinued" or "Clearance" cannot be returned unless faulty or the wrong size is received. We do not offer exchanges – we’ll provide you with a store credit to spend on a new size or item. The Store Credit / gift voucher is valid for 3 years, and will cover the total purchase price of the returned items (excluding shipping costs). Please allow up to 7 business days for your return to be processed once we've received it. Once we receive your item/s, we will inspect it to make sure it meets the above criteria and then issue a store credit in the form of a gift voucher. If you choose to send the item back through a courier of your choice, please email us the tracking number. If your return meets these requirements, login to our returns portal to submit your return. Return shipping costs will be your responsibility**. Note – men's tees / women's tees / hoodies / women's tank tops / men's long sleeve shirts / personalized items / metal signs are Made to Order and not returnable (unless received damaged or we sent you the wrong item, if this happens, contact us). ![]() Free gifts or promotional items are not returnable!.Not a Clearance, Discontinued, Final Sale or Made to Order item.Must not be stained, torn or damaged in any way.Must not smell of perfume, deodorant, cosmetics or washing powder. ![]() Unworn, unwashed and in the original condition products are received in. ![]()
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